7 Not addressing a complaint reduces your customer support by up to 50%. Data protection and privacy Controversy around privacy and data protection on social media has grown in recent years, in part due to the theft and sale of online accounts and identities. According to research conducted by HootSuite and We Are Social, 64% of Internet users globally claim to be concerned about the misuse of their personal data. Cambodia Email Address Thus, you need to think about how to treat your customers and how to handle their information,
something of the utmost importance to them. Hana uses the example of Facebook, which in response to this problem added the Page Transparency section to all the pages registered in its database. This section allows you to know more about the company: if it is verified, from which country it is administered, how many times it has changed its name, etc. What is happening in the world of social networks? 9 64% of Internet users globally say they are concerned about the misuse of their personal data. Uae Phone Number One-to-one interactions As a result of the misuse of personal data, there is currently a greater demand for one-on-one interactions.
Sending a message and receiving a personalized response has become more critical than ever, which is why it is considered a fundamental part of community management . Currently, most platforms offer direct messaging to place orders or attend complaints, such as the report of a lost package or a late shipment. What is happening in the world of social networks? eleven There is currently a higher demand for one-on-one interactions. If you want to learn more community management strategies , develop and achieve your goals, and build a stable relationship with your audience, sign up for Hana Klokner’s course, Fundamentals of community management .