In the third class of the Community Manager course we will see the importance of knowing how to work in collaboration with our clients. Assuming the role of colleagues of our clients and being able to feel the project as if it were our own brand is fundamental so that the Community Manager can have internalized the messages, codes and objectives of the same. That our work manages to solve the challenges of the brand, often translates into knowing how to find what our clients need, despite the fact that many times, they do not know it. This is where the term Customer Success becomes a basic pillar on which we must work on a daily basis. Let’s see what the day to day of the Community Manager is like! This content is only available to subscribers. Bolivia Email List You can identify yourself in this link or subscribe to the courses .
As you have seen, day-to-day work is also based on building a relationship of trust and collaboration with our client. And here, we have known some techniques to make it so. For example, the use of SOW. As a document that defines what our service will be and what is expected of it, it is essential to avoid a great difference between what our client expects from us, and what we can offer with our service. In this lesson we have seen that creating this SWOT is very simple, and generally, including the 9 key points that we have seen in the lesson, it can be very well defined for both parties. Then there is the day-to-day work, and here, Uae Phone Number I propose the methodology that I have shared with you to implement it on a monthly basis.
If we have a series of milestones in the month, in which the client is going to receive a deliverable from us, it will facilitate that communication and collaboration is very fluid, and also, it will help us to have a long-term perspective of our work. I suggest that you take a look at the example of a SOW document that we have seen in the lesson and think if it might make sense to incorporate it into a project in which you are already involved, it is never too late! Remember that we are on the other side of the support to answer any doubt / question that may arise. We are waiting for you in the next class! Remember that if you subscribe you will have access to all the courses and you will also be able to enjoy all the premium content on boluda.com.