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5 tips for dealing with comments on social media

During the time she worked for this company, Hana wrote around 200 articles about Apple products and discovered her passion for blogging. This prompted her to launch her own “ fashion blog ”, through which she learned about content planning, production, editing and promotion. As her platform and team grew, Hana began building relationships with representatives of international brands such as Mango and H&M. He moved to London and began teaching a course on blogging at the London College of Communication. Apparel Company Database She also directed a course in social media marketing at that institution, as well as obtaining a teaching position at the Istituto Marangoni. Removing negative comments will only cause your users to engage less with your brand and their negative attitude to continue. It will also make them think that you are censoring them, which undermines the trust placed in your relationship with them and creates a bad reputation.

Over the years, Hana has been in charge of coaching the marketing teams of clients such as Amazon, GLH Hotels and the United Nations, as well as creating marketing strategies for companies in various parts of the world, from Tasmania to California. The social media expert shares below five of her best tips for responding to all kinds of feedback on social media , both positive and negative. Hana has noticed that brands and individuals just getting started often forget to respond to positive feedback. “When they see a comment like ‘Oh, that’s great!’ they completely ignore it, ”says Hana. They probably feel that there is nothing to add or say, or they may feel insecure about accepting the compliment. However, it is essential to always respond. Uae Phone Number When it comes to negative feedback, publicly facing a bad comment can be very difficult, although doing so can earn you new followers for your brand.

Apparel Company Database
Apparel Company Database

Responding to a compliment with more than just a “thank you” can be tricky. However, if you offer a more elaborate response, the person who made the comment will feel valued and cared for. This will convince her to rewrite and support your site. Hana suggests adding some personal details related to the process behind creating content, such as “Thank you. It took me time to get it to look good, “or express your gratitude with an additional phrase, such as” Your comment means a lot to me. ” Always give it your personal touch and don’t just copy and paste the same answers, as this frustrates users. Unfortunately, not all the feedback you receive will be positive. Hana admits that as brands grow, they tend to get more complaints and negative comments. “The key is to be prepared for it,” says Hana. Never erase negative feedback, better watch it as an opportunity to grow.

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